ID.me Video Chat Verification Experience
ID.me Video Chat Verification Experience
Tried verifying my identity through ID.me for a government service, but after uploading documents, it said I needed to complete a live video chat. I’m wondering how long the wait usually is for the video agent and what to expect during the process.
Ran into a similar situation trying to verify through video chat. What should've taken minutes turned into over an hour of waiting, camera adjustments, and re-uploading the same doc twice. It's frustrating when time-sensitive stuff hinges on tech that isn’t always user-friendly. After finally getting through, things moved along—but it left me wondering how others handle these delays. For those who’ve had similar verification issues, sharing how idme customer service handled it might actually help more folks here.
Good to know. Your post gave me a better idea of what to expect. I wasn’t sure at first, but now I feel a bit more prepared. Thanks for putting that out there, it helps.